Customer Service Representative - Premium Coffee Brand

Join Jago Coffee, a leading specialty coffee brand in Indonesia, as a Customer Service Representative in the vibrant heart of Bali. In this dynamic role, you will serve as the first point of contact for our valued customers, ensuring every interaction is seamless, friendly, and memorable. Located in the charming town of Canggu, you'll be part of a team that is passionate about delivering exceptional coffee experiences.

As a Customer Service Representative at Jago Coffee, you will handle customer inquiries, process orders, and manage complaints with professionalism and efficiency. Utilizing tools like Zendesk and HubSpot, you'll ensure our customers receive timely and accurate support. This role offers a unique opportunity to work in a fast-paced environment while contributing to the growth of a beloved coffee brand.

If you are a customer service enthusiast with a passion for coffee and a commitment to excellent service, we invite you to be part of our team. Jago Coffee is not just a workplace; it's a community where your skills and dedication are valued.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via phone, email, and chat, providing prompt and professional responses.
• Process orders and manage customer accounts using Zendesk and HubSpot.
• Assist in maintaining a high standard of customer service by ensuring all interactions are friendly and efficient.
• Provide product knowledge and recommendations to enhance customer satisfaction.
• Collaborate with the sales team to upsell and cross-sell products.
• Monitor customer feedback and contribute to service improvement initiatives.
• Participate in training and development programs to enhance your customer service skills.
• Adhere to company policies and procedures, ensuring compliance with all regulatory requirements.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in customer service, preferably in the hospitality or retail industry.
• Excellent communication skills, both verbal and written, in English and Bahasa Indonesia.
• Strong problem-solving abilities and a customer-centric approach.
• Proficiency in using customer service software such as Zendesk and HubSpot.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Knowledge of the coffee industry is a plus.
• Ability to work flexible hours, including weekends and holidays.
• High school diploma or equivalent experience.

🛠️ Keahlian

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